1. I get an error message when I try to play the Windows Media Videos
2. Why can't I download the Windows Media Videos?
3. I have a Mac and can't play the Windows Media Videos
4. I'm using Windows Vista, isn't it the latest and greatest? How come I get error messages?

1. When I click on a picture, I get a white square with a red "X" in it, where are the pictures?

• I just joined and my password doesn't work
• My password used to work, but it doesn't anymore
• I want to cancel my membership

VIDEO ISSUES:

Using Windows Vista, Internet Explorer 7 and Windows Media Player 11?
I have some bad news for you, my friend. Currently, Microsoft has issued a notice that many users with this configuration may not be able to view all streaming media. They are working to resolve this issue and once they come up with a resolution, I'm sure they'll issue an update. However, you can get instructions for rolling back to version 10 by clicking here.

Most likely, problems with viewing videos is caused by not having the codecs needed to play the videos. I suggest you try the following steps, trying to view the videos after each one:

• Install the codec package from Microsoft located at: http://www.microsoft.com/downloads/details.aspx?familyid=06FCAAB7-DCC9-466B-B0C4-04DB144BB601&displaylang=en

• Try installing the K-lite Mega Codec pack located at: http://www.codecguide.com/about_mega.htm

2. I can't download the videos!
I offer videos in 2 formats for your convenience: Windows Streaming and Quicktime for download. If you like to save your videos and watch them later, I suggest you download the zipped Quicktime videos. These are of higher quality and seem to be more universally playable.

3.I have a Mac and can't stream the Windows Media videos
Good news! I offer my videos in downloadable Quicktime videos. This makes it possible for practically EVERYBODY to be able to view the videos. Just click on "QUICKTIME DOWNLOAD" on the page of the scene you'd like to see. Save the video to your desktop, unzip, and enjoy!

More Information on Video playback
Videos are available in 2 formats. You must have the player for the format you are trying to watch installed on your computer--They're both FREE:

I'm using Firefox browser and I keep getting an error message when I try to view the videos.
Firefox does not automatically know to play Windows Media playlists (which is what we use to tell your browser how to find the videos on our server). You can tell it to open these files in Windows Media Player.

First, make sure you have the latest version of Firefox:

Now, go to Tools -> Options -> Content -> File Types, and click on Manage. Now find the lines that say file type: ASX. Click on "change action", and then check the radio button that says "open them with the default application", and make sure it says Windows Media Player in the box. Click OK and close the popup windows and you should be good to go!

Photos

1. When I click on a picture, I get a white square with a red "X" in it, where are the pictures?
   
   If you are using a Mac, just above the gallery of thumbnails is a link to download the images. I suggest you do this instead of trying to view the images online. Unfortunately, the gallery generator isn't compatible with Macs at this time. I'm working on a better solution. But for now, at least you can see what you might otherwise miss.
   

Membership

• I just joined and my password doesn't work
  Email Tony and I'll check into it. Most days I can get it resolved within a few hours.
• My password used to work, but it doesn't anymore
  Your membership may be expired, check with CCBILL. If your membership is still active, email me and I'll try to resolve it within a few hours.
• I want to cancel my membership:
  Please visit our card processor, CC Bill, for inquiries involving cancellation of your subscription or billing information.
  If you joined using EPOCH, contact them ..